Privacy Policy

Your privacy matters to us. This policy explains how URJA Facility Management Services collects, uses, and safeguards your personal information.

Last updated: June 2025

URJA Facility Management Services Pvt Ltd ("URJA", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy describes our practices regarding data collected through our website urjafacilities.com and any related services we provide. By using our website, you agree to the terms of this policy.

01

Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information

Name, phone, email address, and company name when you fill out a contact or inquiry form.

Usage Data

IP address, browser type, pages visited, time spent on pages, and referring URLs.

Location Data

General geographic location inferred from your IP address to improve regional service info.

Communications

Messages, inquiries, and feedback you send us through the contact form or via email.

02

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide quotes or service information
  • To schedule and deliver facility management services you request
  • To improve our website functionality and user experience
  • To send service updates, promotional offers, and company news (with your consent)
  • To comply with legal obligations and protect our legal rights
  • To analyze website traffic and measure the effectiveness of our content
  • To prevent fraudulent activity and ensure website security
03

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: Trusted third-party vendors who assist us in operating our website or delivering services (e.g., Google Analytics, email providers), bound by confidentiality agreements.
  • Legal Requirements: When required by applicable law, regulation, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice given to you.
  • Protection of Rights: To protect the rights, property, or safety of URJA, our employees, or the public.
04

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • Restricted access to personal data on a need-to-know basis
  • Regular security reviews and vulnerability assessments
  • Secure storage of form submissions with limited retention periods
Please note: No method of electronic storage or internet transmission is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
05

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device.

TypePurposeDuration
Essential Required for basic website functionality Session
Analytics Google Analytics — anonymous usage stats Up to 2 years
Marketing Ad retargeting and conversion tracking Up to 90 days

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

06

Your Rights

You have the following rights regarding your personal information held by us:

Access

Request a copy of personal data we hold about you.

Correction

Ask us to correct inaccurate or incomplete data.

Deletion

Request deletion of your personal data (subject to legal requirements).

Objection

Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

07

Third-Party Links

Our website may contain links to external websites operated by third parties. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. We encourage you to review the privacy policy of every website you visit.

08

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

09

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website following the posting of changes constitutes your acceptance of the updated policy.

10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

101, Ankit Apartment, 5/2 New Palasia, Indore – 452001

Have Questions About Your Data?

Our team is happy to clarify anything about how we handle your personal information.

CONTACT US

Contact Information

101, Ankit Apartment, 5/2 New Palasia,
Indore – 452001
Call Center Time 9 AM –7 PM
Working Hours 24*7

Get In Touch

Ready to experience the URJA difference? Contact us today for a free consultation and customized cleaning solution for your facility.