Terms & Conditions

By using the URJA website or availing any of our facility management services, you agree to comply with and be legally bound by these Terms and Conditions, along with our Privacy Policy, which is incorporated herein by reference.

These terms apply to all visitors, clients, and others who access or use our website or services. If you are using our services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these terms.

URJA provides professional facility management services including but not limited to:

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. Specific service terms, scope, and deliverables are governed by the individual service agreement signed between URJA and the client.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the website in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material (spam)
• Attempt to gain unauthorised access to any part of the website or its related systems
• Use automated tools (bots, scrapers) to extract data from the website without prior written consent
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• Upload or transmit any content that is defamatory, offensive, or otherwise objectionable

We reserve the right to suspend or terminate your access to the website if you violate any of these conditions.

Engaging URJA for facility management services requires a formal service agreement or contract which outlines the specific scope of work, timelines, service levels, and pricing. The following conditions apply to all service engagements:

• Scope of Work: Services will be rendered strictly as per the mutually agreed scope defined in the service contract.
• Client Obligations: The client must provide safe and adequate access to premises, utilities, and necessary cooperation to enable effective service delivery.
• Service Changes: Any modifications to the agreed scope must be documented in writing and may result in revised pricing.
• Quality Standards: URJA commits to delivering services in accordance with industry best practices and agreed service level agreements (SLAs).
• Force Majeure: URJA shall not be liable for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, strikes, or government actions.

Payment terms are defined in the individual service agreement. Unless otherwise agreed in writing:

• Invoices are due and payable within the period specified in the service contract
• Late payments may attract interest charges as stipulated in the contract
• URJA reserves the right to suspend services in the event of non-payment
• All prices are inclusive of applicable taxes unless stated otherwise
• Any disputes regarding invoices must be raised within 7 days of receipt

Please note: Quotes provided on our website or via email are indicative only and are subject to a formal site assessment before a final price is confirmed.

To the fullest extent permitted by applicable law, URJA shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use of our services or website
• Loss of profit, revenue, data, business, or goodwill
• Damages resulting from the client's failure to fulfil obligations under the service agreement
• Pre-existing damage to client property not documented prior to service commencement

Our total liability to you for any claim arising out of or in connection with these terms or our services shall not exceed the total amount paid by you to URJA in the three months preceding the incident giving rise to the claim.

Please note: Nothing in these terms limits our liability for death, personal injury, or fraud caused by our negligence.

All content on this website, including text, graphics, logos, images, service descriptions, and the overall design, is the exclusive property of URJA Facility Management Services Pvt Ltd and is protected by applicable copyright and intellectual property laws.

• You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission from URJA
• You may not use our trademarks, logos, or brand name in any manner that could cause confusion or imply endorsement without prior written consent
• Links to our website are permitted, provided they do not misrepresent our content or brand

Either party may terminate a service agreement in accordance with the notice period specified in the contract. In general:

• Termination for convenience requires written notice as per the agreed notice period (typically 30 days)
• Either party may terminate immediately for material breach that remains uncured after a written notice period of 14 days
• Upon termination, the client is liable for all fees accrued up to the termination date
• URJA reserves the right to terminate website access for users who violate these Terms and Conditions

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh, India.

In the event of a dispute, both parties agree to first attempt to resolve the matter amicably through good-faith negotiations before initiating formal legal proceedings.

We reserve the right to update or revise these Terms and Conditions at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review these terms periodically. Your continued use of our website or services following any changes constitutes your acceptance of the revised terms.